Shipping + returns

Shipping

We offer Free Standard Shipping on all orders within Australia. International orders will attract a shipping fee.

All goods are dispatched from Melbourne and are delivered by Australia Post.

Most orders are dispatched within 1-3 business days.

Due to the Covid-19 outbreak, Australia Post is experiencing delays in their network. Upon dispatch, we will send you a notification email and your order should arrive within 5 to 15 business days.

Please note it can take longer to WA, remote and regional areas. Please note that we rely on our delivery partners to successfully deliver within their recommended service time frames. Between the Pages cannot be held responsible for delays within the Australia Post network.

Once your order leaves our warehouse, you will receive an email from Australia Post with your tracking number, after which you can track your delivery. Please contact Australia Post for any inquiries about your order, as once this leaves our store, it is in the hands of Australia Post.

We suggest you give an address where you will most likely be during the day to receive the delivery, as you may be asked to sign for the receipt of your parcel. We can deliver to all business, residential and PO Box addresses in Australia. If you are not at home at the time of delivery a notification card will be left for collection at your local post office.

Refunds and returns

If you change your mind, unwanted or unused items may be refunded or exchanged within 30 days of purchase. Please email info@top25.com.au for help. You will be responsible for the cost of sending the order back to us.

If your order arrives damaged or missing pieces, please send us a photo to info@top25.com.au so we can investigate and organise an exchange or refund. Please note we are unable to provide refunds or exchanges without the damaged items and proof of purchase.

Refunds are issued in the same currency as the original purchase. For example, if the item was purchased using a Visa card, the credit will be refunded to the same Visa card.

Can I cancel my order?

An order can only be cancelled up to the point it is dispatched. We pride ourselves in dispatching orders promptly, so to cancel please contact us immediately before the goods have left our control. You will receive an email advising you that your order has been dispatched. After that point you will need to accept delivery and then return the order to us in accordance with our Refunds + Returns Policy above.